A phone assistant for your top 10 questions, labelled as AI

Processes that need more than one tool

Each process below uses several tools, each for the job it does best. Any AI chat assistant works where one is named.

1. Write ten questions and answers

   Tools, in order: any AI chat assistant → a document

   1. Ask the chat assistant to turn your most common caller questions into short spoken answers.
   2. Put the questions and answers in a document and check every fact yourself.

   The prompt for this process

   Act as a phone script writer. Help me turn my most common caller questions into short spoken answers.
   
   My business: [one sentence]
   Questions callers ask: [list]
   Facts for the answers: [hours, address, prices from my list, booking rules]
   
   Before writing, ask me one question at a time about anything you need, at most 4 questions. Then write ten answers of at most 2 spoken sentences each, using only my facts, and mark any answer with a missing fact as [FACT NEEDED?]. Format it for a document: question, answer.
   
   Start with your first question.

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2. Choose and test the voice

   Tools, in order: Murf → a voice agent builder

   1. Have a few stock AI voices in Murf read three of your answers and pick the clearest on a phone speaker.
   2. Set the closest matching voice in your voice agent builder and label it as an AI voice in your script.

   The prompt for this process

   Help me choose an AI voice for my phone assistant. I will compare stock voices in Murf.
   
   My business and callers: [e.g. a repair shop, many older callers]
   Three answers from my script: [paste]
   What callers find hard on the phone: [e.g. fast speech, background noise]
   
   Describe the voice that fits in 4 lines: pace, pitch, warmth, accent. Write 3 test sentences with names, numbers and addresses that voices often get wrong. Then list 4 pass or fail checks for each voice, so I choose on criteria, not first impressions. Stock AI voices only, never a copy of a real person.
   
   Start with the voice description.

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3. Build the call flow with booking

   Tools, in order: a voice agent builder → your calendar

   1. Build the flow in the voice agent builder: AI greeting, answer, offer to book or to pass to a person.
   2. Connect your calendar so bookings land as events, and set a callback for everything else.

   The prompt for this process

   Act as a call flow designer. Write the flow for my AI phone assistant.
   
   Greeting: [paste, it says it is AI]
   The ten questions and answers: [paste]
   Booking rules: [services, length, which hours]
   Handover: [transfer number or callback by email]
   
   Write the flow as numbered steps: greeting, listen, match to one of the ten questions, answer, offer a booking or a person. Add what happens when the caller asks for a person, is upset, says it is urgent or asks something outside the list. The assistant never gives medical, legal or financial advice and never confirms a booking it could not save.
   
   Start with step 1.

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4. Test ten calls and log them

   Tools, in order: a voice agent builder → a spreadsheet

   1. Make ten test calls yourself with real, odd and difficult questions and a request for a person.
   2. Log each call in a spreadsheet: question, what it said, pass or fail, fix.

   The prompt for this process

   Act as a strict tester for my AI phone assistant.
   
   Call flow: [paste]
   My notes from ten test calls: [paste: what I asked, what it said]
   
   Score each call on five criteria, pass or fail: said it is AI at the start, answered only from my facts, offered a booking or a person, handled a request for a person at once, invented nothing. Then list the three fixes that would solve the most failures, in order. Return a table for a spreadsheet.
   
   Start with the table.

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