Guide
An FAQ page and ten posts from real customer questions
For this guide and its prompts we recommend:
- Shopify collects customer questions in its inbox and publishes the FAQ page. 3-day free trial · €1/month for the first 3 months on most plans (source)
- Blotato schedules the ten posts across two weeks. 7-day free trial (source)
Offers checked 21 Oct 2026 More tools below ↓
You can now turn customer questions into an FAQ.
A published FAQ page and ten scheduled posts built from the questions customers sent you.
What you need
- Questions from your store inbox, emails and messages
- Any AI chat assistant
- Your online store's page editor
- Fotor for light and sharpness
- Blotato
Recommended AI tools
ShopifyA working store with checkoutTrial BlotatoEvery channel gets its post from one queueTrial FotorClean, sharp photos without a reshootFree plan
Steps
Collect the real questions, without names
Copy questions from your store inbox, emails and messages from the last months. Remove names, order numbers and anything personal before you paste them anywhere.
Group them and count them
Ask the assistant to group the questions by topic and count how many of the pasted questions fall into each group. The biggest groups go on the FAQ page first.
ExampleDelivery and tracking, Sizes and fit, Returns, Care and washing, Payment.
Write the FAQ page from your real answers
Give your real answers, not the AI's guesses. Ask for short questions in the customer's own words and short answers. Check every answer against your policies before publishing.
WeakWrite an FAQ for my store.
BetterHere are 30 real questions grouped by topic and my answers. Write one FAQ entry per group in the customer's words, answers of at most 50 words, using only my answers.
Turn ten answers into ten posts
Each post answers one question. Quote a customer's words only with their permission. Add a simple photo of the real product with light and sharpness fixed, and schedule the posts. For a quick weekly post routine with a different source, see /guides/week-of-posts-in-twenty-minutes/.
The full instruction
Copy it into any AI chat assistant and change only the first line.
Change only this line: STORE = [natural skincare for sensitive skin] You help me build an FAQ page from the questions my customers really ask. My store sells my STORE. Below I paste real customer questions with names removed, then my answers and policies. Do three things: 1. Group the questions by topic and count how many pasted questions fall into each group. 2. Write one FAQ entry per group: the question in the customer's own words and an answer of at most 50 words, using only my answers and policies. Where I gave no answer, write [ANSWER NEEDED?]. 3. Pick the ten questions that make the most useful posts and write a post of at most 60 words for each, without customer names. Start with the groups. Paste your material below this line:
What you end up with
An FAQ page that answers what people really ask, ten posts that reuse those answers and fewer repeat questions in your inbox.
Common mistakes
- Letting the AI invent answers to questions you never answered.
- Leaving names or order details in the pasted questions.
- Quoting a customer in a post without asking them.
Processes that need more than one tool
Each process below uses several tools, each for the job it does best. Any AI chat assistant works where one is named.
Collect and group questions
Tools, in order: Shopify Inbox → any AI chat assistant
- Copy customer questions from Shopify Inbox and your emails, removing names and order numbers.
- Ask the chat assistant to group and count them.
The prompt for this process
Here are real questions from my customers, with names and order numbers removed: [paste]. Group them by topic. For each group, give a short name, how many of the pasted questions belong to it and two examples in the customers' own words. Count only what I pasted. If any personal detail is still in the text, point it out so I can remove it. Start with the groups.
Write the FAQ page
Tools, in order: any AI chat assistant → Shopify
- Give the chat assistant your grouped questions and your real answers.
- Check every answer against your policies and publish the page in Shopify.
The prompt for this process
Write an FAQ page from my grouped customer questions. Groups and questions: [paste] My real answers and policies: [paste] One entry per group: the question in the customer's own words and an answer of at most 50 words, using only my answers. Where I gave no answer, write [ANSWER NEEDED?]. Order the groups by how many questions they have. Start with the biggest group.
Turn answers into posts
Tools, in order: any AI chat assistant → Blotato
- Ask the chat assistant to turn ten FAQ answers into ten short posts.
- Load the posts into Blotato and schedule them across two weeks.
The prompt for this process
Turn ten of my FAQ entries into ten posts. FAQ entries: [paste] Platforms: [list] For each post: the question as the first line, the answer in at most 50 words, and one line pointing to the FAQ page. No customer names, no quotes unless I mark them as approved, no urgency. Then make a two-week schedule table: day, platform, post number. Start with post 1.
Simple visuals
Tools, in order: Fotor → Blotato
- Fix light and sharpness of real product photos for each post in Fotor.
- Attach each photo to its post in Blotato.
The prompt for this process
I am pairing ten FAQ posts with real product photos, cleaned in Fotor for light and sharpness. Posts: [paste first lines] Photos I have: [list] Match one photo to each post and say why in one line. Where no photo fits, describe what to photograph with my phone. Then list two checks so the cleaned photo still shows the product as sold. Start with post 1.
For this result we recommend these tools
This guide describes a result. These tools are one way to get there faster. Whether one pays for itself depends on your work, and we promise no result.
From Sandra’s story: Sandra: the shop she started with AI
ToolShopify
E-commerce platform for an online store: products, payments, delivery and selling in person, with built-in AI tools.
From €24 per month billed yearly (Basic); €32 per month on monthly billing (source, checked 2026-10-07)
Shopify is an online store builder with checkout, payments and hosting in one place. In this guide it is used in “Write the FAQ page”. Brands of every size run their stores on it; it stands out for its app store and a checkout buyers already know.
3-day free trial · €1/month for the first 3 months on most plans (source, checked 21 Oct 2026)
Blotato
An AI tool that writes, creates and schedules social media posts across many accounts.
From $29 per month (Starter) (source, checked 2026-10-16)
Blotato is a tool for writing, scheduling and publishing social posts on many platforms from one place. In this guide it is used in “Turn answers into posts” and “Simple visuals”. Creators and shops use it to plan a week of posts in one sitting; its strength is one queue for every channel.
7-day free trial (source, checked 21 Oct 2026)
Fotor
AI photo clean-up: background removal, light and sharpness.
From €2.83 per month (Pro, €33.99 billed yearly) (source, checked 2026-10-16)
Fotor is a browser photo editor with AI tools for background removal, light and sharpness. In this guide it is used in “Simple visuals”. Shops and creators use it to make product and post photos look clean without a studio, and one click fixes light and background while the product stays as it is.
Free plan (source, checked 21 Oct 2026)
We recommend a specialised tool for each process rather than one tool that does everything. Tools that try to do everything rarely do any one job really well, because no single function gets perfected. It is the same in life, in business and in relationships: spread your attention over ten places and nothing gets done properly.
Forward, without brakes
Now that the Kailiniai Heroes exist, you can have your own. Create one hero or several, and use them for goals that used to need a whole team or a big budget.
